Following are the high level results of US Customs’ January/February 2015 survey of the trade on satisfaction with ACE in calendar year 2014. There were about 200 respondents, of which 93% were ACE users.
- Based on the 1-year and 4-year trends, trade user satisfaction rates increased and dissatisfaction rates decreased
- For ACE features deployed through Deployment A – D, trade users were most satisfied with entry summary features and least satisfied with PGA related processes
- Trade users were satisfied with their assigned client representatives: 73% Satisfied / 16% Neutral / 11% Dissatisfied
- Trade users were quite aware of the November 1, 2015 mandatory use date: 91%
- Among all trade respondents, Brokers/Self Filers anticipate filing 100% of their Entry/ES before Nov. 1, 2015 as below:
- Before Jul. 4, 2015 – 36%
- Jul. 4 – Oct. 1, 2015 – 32%
- Oct. 1 – Nov. 1, 2015 – 32%
CBP also identified 22 new trade users’ requirements, based on the following respondents’ concerns:
- Ease of use
- System functionality
- Reports
- General ACE system
- Training