From our friends at the NCBFAA:
The FDA has set up a 24/7 help desk — the ACE Support Center — to support implementation of ACE. This call center will address issues with ACE and will help facilitate the resolution of issues reported for ACE entries. FDA will continue to also provide e-mail support. Issues related to ACE entries can be sent to Ace_support@fdahhs.gov.
The help desk goes live on Tuesday, June 14, 2016. It can be reached at:
- Domestic Toll Free: 877-345-1101
- Local/International: 571-620-7320