The ACE outage on November 14th causes concern over current CBP downtime procedures. For a time system errors were preventing users from logging into the ACE Portal screens as well as issues with Trade electronic EDI message processing.
See the original reports CMS#17-000709 , CMS#17-000710, CMS#17-000711
At 22:05 on November 14 it was reported that systems were up and functional, and this update was posted.
NCBFAA seeks input from members on any issues related to the downtime and encourages you to report any examples of lack of uniformity between ports during downtime. Please email NCBFA’s Executive Vice President Megan Montgomery at email@example.com with any feedback or suggestions for ways in which NCBFAA can minimize disruptions to your business should future ACE outages occur.